Zodiac Casino: Responsible Gambling Policy for Canadian Players

Gambling should always be an enjoyable form of leisure and entertainment. Before you start playing at Zodiac Casino, it’s important to know how much time and money you can comfortably afford to spend. Our goal is to ensure that gambling does not become a problem in your life and that you always remain in control of your play. We are committed to promoting responsible gaming practices for all our players in Canada.

Tips for Playing Responsibly

To help you avoid problems with gambling, please keep the following in mind:

• Set a Budget: Decide beforehand how much money you are willing to spend. Stick to this limit.
• Don’t Chase Losses: Avoid trying to recoup your losses, as this can lead to them increasing.
• Monitor Your Play: Be aware of how often and for how long you play.
• Take Breaks When Winning: When you are winning, take occasional breaks. Consider the smart time to stop.
• Remember it’s Entertainment: Gambling is a form of entertainment, not a way to get rich quickly or pay off debts.
• Understand the Odds: Don’t forget that gambling is a game of chance. There are no systems or formulas to guarantee success.
• Play with a Clear Mind: Don’t gamble when you’re feeling depressed, stressed, or upset.
• Balance Your Activities: Ensure gambling is balanced with other hobbies and activities in your life.
• Avoid Substances: Don’t drink alcohol or take drugs when gambling.

If you’ve ever been worried about your gambling habits or are just curious to assess your play, please try our quick self-assessment test (typically available through your account or by contacting support).

Seeking Help and Information

For more information on problem gambling and to find support services available to Canadians, you can visit:

• The National Council on Problem Gambling (NCPG): https://www.ncpgambling.org/
• Gamblers Anonymous: https://www.gamblersanonymous.org (offers meetings and support across Canada)
• Many Canadian provinces also offer dedicated problem gambling helplines and resources. We encourage you to search for services specific to your province.

Setting Deposit Limits

We provide tools to help you manage your spending. You can set Daily, Weekly, and Monthly deposit limits on your Zodiac Casino account.

If you feel that you would benefit from setting your own deposit limits, you can do this by contacting our casino support team at [email protected] to discuss the options available.

Please note that should you wish to increase your limits again or remove them completely, this change will not be effective immediately. An increased limit will only become available after a 24-hour cooling-off period has lapsed.

Self-Exclusion Options

Should you feel you have a gambling problem and require a restriction from playing, we offer a Self-Exclusion option. This allows you to take a break from gambling for a set period.

Available options include:

• Cooling-off periods: Ranging from 24 hours up to 6 weeks.
• 6-month self-exclusion period*

Please note that once a self-exclusion request has been applied, we will not be able to reverse this decision for the duration of the agreed period. You are advised to carefully consider this decision before committing to a self-exclusion and discuss your situation with a gambling help group or counsellor if you are in any doubt.

To initiate a Self-Exclusion period because of a gambling problem, please contact our casino support team at [email protected] to discuss the available responsible gambling options and to decide which would best suit your needs. Following this initial consultation, a request in email format will be required from the email address registered on your Casino Account in order for us to apply effective restrictions**. Self-Exclusions should not be assumed to be applied until such time as a confirmation email has been sent by Zodiac Casino back to the email address registered on your casino account.

Should you decide to enter a self-exclusion period with Zodiac Casino, we strongly recommend that you also self-exclude from any other gambling operators where you may hold accounts. For a more comprehensive approach, players in Canada can consider submitting a Self-Exclusion request to relevant provincial gaming authorities or a broader service if available, such as the one referenced by the Kahnawake Gaming Commission: https://gamingcommission.ca/interactive-gaming/players/#plLE. Doing so will assist in maximising the effectiveness of your exclusion.

* Should Zodiac Casino deem it unwise or unhealthy for the Gaming Account to be re-opened after a self-exclusion period, it may be closed permanently at the sole discretion of Zodiac Casino. Zodiac Casino reserves the right to initiate an exclusion if there is reason to believe the account holder has a gambling problem, or if due to other circumstances, it is deemed not to be in their or the casino’s best interests to continue gambling activities.

** Although we make every effort to ensure subsequently opened accounts are identified as belonging to self-excluded individuals, we respectfully ask that self-excluded account holders refrain from attempting to open new accounts. We cannot be held responsible for gambling activity on new accounts if you attempt to circumvent our systems.

Casino Limitations and Minor Policy

Casino play at Zodiac Casino is available only to persons older than 19 years of age, or the legal age of majority in their Canadian province or territory, whichever is greater. This is strictly enforced.

Minors (individuals under the legal gambling age) may not play at this online casino under any circumstances. Any and all play by any ineligible person shall be voided, including any winnings accruing to any ineligible person. We reserve the right to request proof of age at any stage in order to ensure the prohibition of play by minors.

Filtering Programs

Parents or guardians in Canada can use filtering programs to prevent minors from accessing online gambling sites. Some examples include:

• Cyberpatrol
• Cybersitter
• Netnanny

If you have any questions about our Responsible Gambling policy or need assistance, please do not hesitate to contact our support team at [email protected].