Zodiac Casino FAQ Page

It’s easy. You just need to download the free Zodiac Casino software, then open an account, and finally, start playing to experience the excitement of Zodiac Casino. You could be our next big winner!

For software, your computer should have Internet Explorer 10 or higher, Firefox 46 or higher, or Google Chrome 49 or higher, along with Adobe Flash Player 10 or higher. Supported operating systems are Windows 7 (32-bit/64-bit), Windows 8.1 (32-bit/64-bit), or Windows 10 (32-bit/64-bit). For best performance, we recommend a computer with an Intel i5 or AMD A8 processor or faster, 4 GB of RAM, 20 GB or more of available hard disk space, 512 MB of Graphics Memory, a monitor capable of a resolution of 1024×768 or better with 32-bit colours, a compatible sound card, and a Microsoft-compatible 2-button mouse. The minimum required computer specification includes Windows 7, an Intel Core2 or AMD Athlon II processor at 1.8ghz or faster, 2 GB of RAM, 4 GB or more of available hard disk space, 128 MB of Graphics Memory, a monitor capable of 1024×768 resolution or better with 16-bit colours, a Sound Blaster compatible sound card, and a Microsoft-compatible 2-button mouse.

To begin playing, you’ll need to download the Zodiac Casino software by clicking on a download link on our site. When the “File Download” dialog box appears, click the SAVE button. Next, in the “Save As” dialog box, we recommend selecting “Desktop” to save the file there, then click “Save”. The download will then begin and can take 2 to 10 minutes depending on your connection speed. Once the software has downloaded, you’ll see a “Download Complete” dialog box; click the “Run” button to start the installation.

The installation process is straightforward. First, Zodiac Casino will ask you to accept the End User License Agreement, and you’ll need to click the button to begin. As the software installs, you can register a real account or opt to use an existing one if you already have one. If you’re registering a new account, you’ll need to fill out the provided forms with your details, following this process until all forms are completed. After the installation completes, regardless of your account option, you’ll see an “Open Casino” button. Click this to launch the newly installed Zodiac Casino software. The installation will also place an icon on your desktop for easy access; when you want to visit Zodiac Casino again, simply double-click this icon to launch the software.

To log in at Zodiac Casino, first ensure you are connected to the internet as you normally would. Then, double-click on the Zodiac Casino logo, which should be on your desktop, or find Zodiac Casino in the start menu under programs. The program will load and automatically take you to the casino menu, where you can click the connect button.

When you begin registration, you’ll be asked to choose a password and enter your name and email address. Please enter these details carefully, as they’ll be used for verification and as a mailing address for your winnings; also, remember the password is case sensitive. Shortly after, you will receive your unique username. Please take special care with your password, just as you would with any password dealing with real money, and don’t share it. We don’t need to know your password for any support interactions. If children or other adults may use your computer, we recommend not using any feature that remembers your password. If you haven’t received your username within 5 minutes, there might have been a transmission problem, so you can try resending the form or contacting the help desk. Once you have your username, click the connect button, enter your username and password, and you’ll be immediately connected to the casino, ready to play.

Zodiac Casino accepts deposits from all major credit and debit cards, a variety of bank transfer services, prepaid vouchers, and popular e-wallet services. Whatever your payment preference, Zodiac Casino has you covered and will ensure deposits into your casino account are processed promptly and securely. If you’re unsure how to deposit, log in to your account, navigate to banking, and then choose the live help button to speak to our 24/7 customer service team.

Depositing is fairly simple. First, to play as a real player, you’ll need to buy Casino credits. Click the “Bank” button on the casino software interface, which will take you to the Zodiac Casino ATM. The deposit screen will be the first page visible. Choose your desired deposit method, such as a Credit Card, by clicking the arrow button next to your choice. If this is a new account, you’ll register your payment account details on the Casino software. Once registered, choose the amount you wish to deposit, and you will receive a confirmation of your deposit request. If you have trouble getting your Credit Card to work, solutions are available; for the best options for you, contact [email protected].

Deposits can be rejected for numerous reasons. Sometimes, your deposit request is interrupted over the Internet, causing our bank to reject the transaction. Other reasons include billing information not matching the credit card information you entered on the casino banking page, such as a different postal code or address. Your credit card company may also have controls to prevent potentially fraudulent transactions; for example, if several deposits were rejected in a short period, your card might be blocked. The casino also has daily and monthly limits on credit cards that may have been reached. Additionally, some credit cards may be blocked due to international sales or internet issues, or your issuing bank might be denying online play. If you’re experiencing problems, first check your credit card information. If you feel rejections are in error or need assistance, please contact our support desk at [email protected].

When you’re ready to withdraw, the process is user-friendly. Remember, you don’t have to withdraw winnings at the end of each session; you can leave a positive balance in your account. It’s important to note that the casino has set minimum withdrawal amount limits: $300 CAD for DBT/WIRE and $50 CAD for all other methods. Withdrawn funds will be held in pending for 48 hours and then processed on the following business day; you may reverse it during this pending period. To make a withdrawal, click the “Bank” button on the casino software interface, then click on the “Withdrawal” tab, enter the amount you’d like to withdraw, and click “Next.” Funds withdrawn are first credited back against any recent deposits where applicable. Winnings above the value of your deposits are sent via your Preferred Method Of Payment (PMOP).

When you withdraw, you’ll be asked to select your PMOP. To do this, log in to your Casino account, click on the “Bank” button, then click on the “Withdrawal” Button and enter your amount. Next, select your PMOP from the drop-down menu and complete all relevant fields for your chosen PMOP, such as bank address and account numbers if you use CADEFT or DBT/Swift. Once completed, this is where we’ll send any winnings over and above what we’ve credited back to your initial deposits.

Your withdrawal will remain pending in your casino account for 48 hours and will then be processed on the following business day. Until your withdrawal has been fully processed, you have the option to reverse it and continue playing using those funds by logging into your casino account and selecting “Reverse Withdrawal” from the banking page.

After withdrawn funds are held in pending for 48 hours and processed on the following business day, delivery times for different withdrawal methods apply. For Visa and Mastercard, it’s typically 3 working days. For e-Wallets, it’s 1 to 3 working days. Direct Bank Transfers take 6 to 10 working days. For CAD EFT/ECheck, available in Canada only, it’s 2 to 3 working days. Due to increased security procedures, players who haven’t previously received withdrawals via these methods will be subject to additional verification checks which may take up to 5-7 working days.

The following charges apply and will be deducted from players’ withdrawals: CADEFT withdrawals have no cost. DBT withdrawals incur a $50 CAD fee, though for DBT withdrawals over $3000 CAD, the fee is $100 CAD. All other methods have no cost. For Canadian players, current withdrawal methods include OCT (for Visa Card Holders only, as a direct credit to your Visa Card), CAD EFT / Echeck (ensure your routing/ABA number is 8 digits), and Skrill (MoneyBookers). Please ensure you complete all information correctly. If you have any questions, email [email protected].

You’re rewarded for your loyalty every time you play! The more you play at a Casino Rewards Member Casino, the higher you can climb in the Casino Rewards Loyalty Program. A higher Status Level means more amazing benefits, such as bigger bonuses, more promotions, priority support, birthday gifts, exclusive games, personal VIP hosts, and more entries into the Time Of Your Life Sweepstakes and VIP Lucky Jackpot. There are 6 Status Levels in the program. When you play at Zodiac Casino, you’ll be awarded VIP loyalty points, where every 100 points is worth a dollar in chips. Numerous promotions also earn you VIP points, and they’re automatically added to your casino account.

All players who wager money automatically become VIP loyalty program members. To learn more, log in to your Casino Account or contact our support team.

Access your Casino Rewards account by clicking on the “Casino Rewards” tab inside the casino software, or via the “Promotions” section on your mobile/tablet device. You’ll see your personal Casino Rewards page showing how many points you’ve earned, how many you have to withdraw, and how many you need before you can withdraw. You can even click “Points History” to view your VIP points account history.

Access your Casino Rewards account as described above. You can redeem your points for casino credits anytime, as long as you have a minimum of 1,000 points. If you have enough points available, you will see a Redeem button. Once you click this button, you will be asked to confirm, and then you are finished. The credits should be in your account within 5 minutes.