Zodiac Casino » FAQ

• How can I add more games to my collection?

  Some games are included in your initial download, while others download in the background while you sign up and play. To download additional games, simply click on the game icon with the "click here to download" text, and the installation wizard will take care of the rest.

• What should I do if a game I'm playing shows "upgrade available"?

  When a game displays "upgrade available," it means there's a newer version with added features. To get the latest version, follow the instructions in the Installation section to download the updated game.

• Why does it take a while to download certain games?

  The download time for games can vary based on factors like the number of games selected, game size, and your Internet speed. Even with a less-than-perfect connection, games will download as long as you're connected to the Internet.

• What causes a game to freeze or spin endlessly?

  Game freezing or spinning issues are often linked to slow or interrupted Internet connections. If your connection drops during play, our servers attempt to resend your wager result. If unsuccessful, you may see an unfinished bet notification the next time you start the game.

• What's the minimum age to play at Zodiac Casino?

  Players at Zodiac Casino must be at least 19 years old or meet the legal age of majority in their jurisdiction, whichever is higher. Minors are strictly prohibited from playing at our online casino. Refer to our Responsible Gambling Policy for more details.

• How can I be sure that Zodiac Casino is fair?

  Rest assured, Zodiac Casino is independently reviewed, and the results are published on our website. You can review our Fair Play Policy at any time for more information on our commitment to fairness.

• How can I contact customer support?

  Zodiac Casino offers 24/7 customer support via email and telephone. To explore all available support methods, please visit our Contact Us page.